Sonesta Select Scottsdale at Mayo Clinic Campus

Location requires a car every thing is within driving distance . Left room in the morning, rechecked in per requirement as booked room 1 day @ a time. Came back to room late around 1130p and found my belongings were packed up taken to desk and then placed back in room without office notifying me of this. Belonging had been gone thru, clothes including underwear were all thrown into backpack, very unsettling to know someone has gone thru belongings. After confronting front desk they downplayed the event and never offered compensation. They asked if anything was stolen and said this was a long term employee basically downplaying the event after not even informing me of why room was sweeped, apparently thinking I checked out even though I went to front desk showed drivers license and paid deposit the morning of event! The hotel is under construction and many thing not fully functional or working correctly. Loud construction noise heard daily throughout the day, gym not up and available, construction worker everywhere as well as parts of hotel taped off and dusty with walls closed off. Prices of rooms do not reflect the construction in progress. At one point they were charging $7 daily for parking. Construction vehicles all around parking areas as well as equipment and supplies.

Our room was outdated and quite dirty. There was hair on the floor, and my daughter grabbed a towel that was covered in hair as well. I reached for the phone to call and request more towels, only to find hair on that also. Disgusting. There is a lot of construction happening, which our group was not informed of prior to our stay. The construction required walking outside of the building to get around the hotel at all. It was incredibly inconvenient, especially with children. There was melted plastic in the bottom of the washing machine that came off in our clothes when we did a load of laundry. The front desk was courteous enough, but our group was asked to quiet down while sitting on the patio at the pool at 8:15pm. There are no official “quiet hours” after questioning the staff. The air conditioner was very loud as well. It woke me up multiple times per night, and it was set to 70 degrees in February. It was a disappointing stay, to say the least. Would NOT recommend.

My boss booked this room for me and the price being so low my expectations were also low. They were exceeded though, this place was really great!! Clean and comfy, the staff was so pleasant, plus the amenities were wonderful!! 6am-11pm pool hours made me very happy!! The AC in our room went out in the middle of the night but the front desk promptly got us moved to a suite(upgrade) and gave us late check out. Next time I’m in the area I hope to stay here again!